Accidental Damage means the cost of repair to or replacement of your equipment following physical damage as a result of a sudden and unforeseen cause which stops the equipment working.
Administrator, They, Them, we mean My Cover Service.
Breakdown means the cost of repair to or replacement of your equipment following a mechanical or electrical fault with stops the equipment from working properly.
Service Plan means the document which is issued by us as evidence of cover and forms part of this plan.
Equipment means appliances as shown on your Service Plan, Period of Cover means the period during which this plan is in force as shown on your documents.
Annual Plan
12-month period from the start date shown on your Service Plan documents.
WHAT IS COVERED
You are covered under this policy for Breakdown and Accidental Damage of your equipment during the period of cover.
In the first instance the Administrator will try to resolve the issues you are having with your Equipment through their helpline. If it is not possible to resolve the problems with your Equipment over the telephone the Administrator will send an engineer to you to repair your Equipment.
If your Equipment cannot be repaired, we will replace your Equipment.
The following are excluded from the cover provided under this plan.
1. Repairs or replacement of Equipment where such faults are still covered by the manufacturer’s, supplier’s or repairer's warranty.
2. Where the Equipment has been recalled by the manufacturer.
3. Faults which are due to a generic manufacturing defect.
4. Faults which arise from your Equipment being modified in a manner which is not authorised by the manufacturer including but not limited to any upgrade or the addition of non-approved accessories.
5. Faults resulting from you failing to follow the operating instructions of your Equipment.
6. Any claim where you use the Equipment for a non-domestic purpose or in a commercial environment.
7. Any fault or damage which has been caused directly or indirectly, by faults with the domestic supply of electricity.
8. Any fault or damage cause by any theft, attempted theft, malicious damage or damage caused by fire or explosion.
9. Repairs for faults relating to a reduction in image retention on LCD screens, plasma or projection TV screens.
10. Faults or damage resulting from a software virus, the configuration of user settings, the backing up or recovery of data, the loss, corruption or damage of or to data or the operating system of the Equipment.
11. Any fault or damage which is covered by any other plan.
12. Any consequence of war, invasion, act of foreign enemy hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power or confiscation, nationalisation, or requisition by order of any government, public, municipal, local or customs authority.
13. Any damage as a result of nuclear radiation. Where an engineer is
sent to repair your Equipment, you will be liable to pay for the cost of this where no fault is found with your Equipment.
The plan does not cover the following: -
If you experience any issues with your Equipment during the Period of Cover, you should email the Administrator's helpline on the address below. In the first instance the Administrator will try to remedy any issues. If they are unable to do so you are able to make a claim under the plan and they will send and engineer out to you.
The Administrator’s helpline is open 5 days a week, 9.00am to 3.00pm Monday to Friday excluding UK public holidays.
Email : customerservices@mycoverservice.com
Address: My Cover Service
Po Box 199, Bridlington, YO15 9BA
01904917931
CONTACT DETAILS
My Cover Service
01904917931
Email : customerservices@mycoverservice.com
Address: My Cover Service, PO BOX 199, BRIDLINGTON, YO15 9BA
If you are dissatisfied with the service you are provided with us or the Administrator or under this plan, please contact them using the contact details below quoting your plan number.
Address: Customer Support Manager, My Cover Service
The terms and conditions of this plan do not affect your statutory rights relating to faulty or
miss-described goods. For further information your statutory rights, contact your local authority Trading Standards Department or Citizens Advise Bureau in the UK.
You are not permitted to assign another person(s) or change in any way the rights under this plan without our written consent.
Nothing in this plan is intended to confer a directly enforceable benefit on any other party and therefore the provision of the Contracts (Rights of Third Parties) Act 1999 do not apply.
This plan and any dispute concerning its interpretation, is governed by the laws of England and Wales and the jurisdiction of the English Courts will apply. We will communicate in English.
In accordance with the Equality Act 2010, a copy of this policy is available in large print upon request.